Total Plumbing & Heating

The reviews indicate a high level of customer satisfaction with Total Plumbing & Heating, primarily due to the following themes:Professionalism and Customer Service: Many customers highlighted the professionalism, friendliness, and communication skills of technicians like Bradley and Jeremy. Their ability to keep customers informed throughout the service process was particularly appreciated. Custo... Read more

The reviews indicate a high level of customer satisfaction with Total Plumbing & Heating, primarily due to the following themes:Professionalism and Customer Service: Many customers highlighted the professionalism, friendliness, and communication skills of technicians like Bradley and Jeremy. Their ability to keep customers informed throughout the service process was particularly appreciated. Customers felt valued and reassured by the courteous and responsive office staff, contributing to an overall positive experience.Promptness and Efficiency: Several reviews noted the company's quick response time, especially in emergencies. Customers were impressed by how fast technicians were able to address problems, particularly in urgent heating situations, which is crucial for families with children.Quality of Work: The technicians are noted for their high-quality work and expertise in handling complex plumbing and HVAC issues. Multiple reviews mentioned successful installations and repairs, leading to a functional system that met or exceeded customer expectations.Concerns Over Pricing: A few reviews expressed dissatisfaction with the pricing structure, specifically regarding service fees for minor repairs. Customers felt that the costs, such as a $110 service call combined with diagnostic fees for quick fixes, were excessive. This finding suggests that while service quality is strong, pricing transparency and perceived value could be areas for improvement.Reliability and Follow-Up: The company has shown a commitment to customer satisfaction by addressing issues that arose after service completion, such as returning to fix a loose part promptly and without additional charges. This reliability reinforces customer trust. Overall, while there are some areas to refine in terms of service pricing, the positive sentiments regarding service quality, professionalism, and responsiveness prevail, positioning Total Plumbing & Heating as a reputable choice for plumbing and HVAC needs. Customers express strong enthusiasm for recommending the company to others, indicating a loyal customer base. Read less