Ralph Mann & Sons

The review set is small (5 reviews) and spans a wide date range from 2018 to 2024, making trend analysis difficult. Professionalism scores are dragged down significantly by two detailed negative reviews describing internal miscommunication, dismissive ownership behavior, and poor follow-through on customer concerns — though two older positive reviews praised punctuality and respectful conduct. P... Read more

The review set is small (5 reviews) and spans a wide date range from 2018 to 2024, making trend analysis difficult. Professionalism scores are dragged down significantly by two detailed negative reviews describing internal miscommunication, dismissive ownership behavior, and poor follow-through on customer concerns — though two older positive reviews praised punctuality and respectful conduct. Project completion is mixed: one positive review highlights an impressively efficient installation, while two negative reviews describe repeated service call failures, misdiagnosis, and an unresolved root-cause issue with a new oil tank installation. Pricing received a low score due to one reviewer being charged for warranty-covered work without being informed, and another receiving a surprise invoice with no prior cost disclosure. Experience is similarly split, with one reviewer praising a geothermal system installation and technician knowledge, while another describes a pattern of misdiagnosis and inadequate technical problem-solving over multiple visits. Read less