Onze Southern Connecticut Plumbing & Heating

The reviews for Onze Southern Connecticut Plumbing & Heating showcase a mix of very positive and extremely negative sentiments, leading to a nuanced perception of the company.Positive Experiences: Customers who had positive experiences emphasize the professionalism and expertise demonstrated by the staff. Specifically, one reviewer highlighted the effective upgrading of their heating system, prais... Read more

The reviews for Onze Southern Connecticut Plumbing & Heating showcase a mix of very positive and extremely negative sentiments, leading to a nuanced perception of the company.Positive Experiences: Customers who had positive experiences emphasize the professionalism and expertise demonstrated by the staff. Specifically, one reviewer highlighted the effective upgrading of their heating system, praising the quality of workmanship and the thoughtful process that minimized disruption during installation. This customer described feeling treated with care and respect, suggesting that the company values its clients and operates with integrity.Negative Experiences: In stark contrast, another reviewer left a vehement warning against using the company. They reported excessive charges and cited incompetence, detailing issues that arose only two years after the service was rendered, such as unsealed toilets and leaky connections. This indicates possible inconsistency in the quality of work based on the experiences of different customers.Diverging Perspectives: The reviews reflect a significant divergence in customer satisfaction, with some praising the service as the best they have encountered, while others strongly caution potential clients against hiring the company. This disparity suggests possible variability in service quality, which could depend on specific projects, staff members, or customer expectations.Recommendations: The strong recommendation to "call Onze first" from one reviewer highlights the loyalty and trust developed by satisfied customers. Conversely, the repeated warnings from the dissatisfied reviewer showcase the critical need for potential clients to conduct thorough research or seek multiple opinions before committing to a service. In summary, while Onze Southern Connecticut Plumbing & Heating has successfully earned acclaim from a subset of its clientele, the stark negative feedback cannot be overlooked, indicating that prospective customers should weigh these polarizing reviews carefully. Read less