Overview of Company Customer Sentiment Analysis in January
The reviews for M J Fahy & Sons reflect a strongly negative sentiment, primarily centered around billing practices and customer service. Customers express frustration over unexpected charges that exceeded initial estimates, highlighting a lack of transparency during the booking process. Multiple reviewers noted dissatisfaction with the quality of service, specifically regarding long diagnosis time... Read more
The reviews for M J Fahy & Sons reflect a strongly negative sentiment, primarily centered around billing practices and customer service. Customers express frustration over unexpected charges that exceeded initial estimates, highlighting a lack of transparency during the booking process. Multiple reviewers noted dissatisfaction with the quality of service, specifically regarding long diagnosis times without resolution. Instances of rude and unprofessional behavior from staff further exacerbated customer dissatisfaction, resulting in the decision by many to seek services from alternative companies. Overall, the reviews indicate a widespread perception of poor customer experience. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews show a consistent pattern of dissatisfaction among customers of M J Fahy & Sons. A major theme is the billing practices of the company. Many customers reported receiving bills that were significantly higher than the quoted amounts. For instance, one reviewer noted that the quoted amount was $164.84, but the final bill came to $183.99 without prior notice of the increase. This lack of c... Read more
The reviews show a consistent pattern of dissatisfaction among customers of M J Fahy & Sons. A major theme is the billing practices of the company. Many customers reported receiving bills that were significantly higher than the quoted amounts. For instance, one reviewer noted that the quoted amount was $164.84, but the final bill came to $183.99 without prior notice of the increase. This lack of communication about pricing has frustrated multiple customers, who expected better transparency and accountability during the appointment booking process. Moreover, the quality of service rendered is called into question, with observations about technicians spending excessive time on diagnosis without effectively fixing the issues. In one review, a technician was criticized for spending over five hours at a customer Read less