Esposito Plumbing & Heating

The sentiment analysis of the reviews for Esposito Plumbing & Heating reveals a consistent theme of dissatisfaction amongst customers who feel they have been exploited and underserved. Many reviews highlight a troubling pattern regarding pricing, with multiple instances of shock expressed over hefty charges for relatively minor plumbing issues. For example, one reviewer mentioned being quoted near... Read more

The sentiment analysis of the reviews for Esposito Plumbing & Heating reveals a consistent theme of dissatisfaction amongst customers who feel they have been exploited and underserved. Many reviews highlight a troubling pattern regarding pricing, with multiple instances of shock expressed over hefty charges for relatively minor plumbing issues. For example, one reviewer mentioned being quoted nearly $2000 for repairs that could easily be handled for a fraction of that cost, illustrating a pervasive belief that the company engages in price gouging. Several customers reported feeling misled about service fees, describing unexpected charges that did not align with initial estimates or agreements. Additionally, recurring complaints about the company's communication issues highlight a lack of customer support. Many customers noted that they struggled to get responses from management after expressing their concerns, which exacerbated feelings of neglect and frustration. Several customers reported that appointments were not honored, often requiring them to wait for hours without proper notice. These instances of poor service led to feelings of disappointment from those who had previously contracted the company for years, emphasizing a decline in reliability and professionalism. Lastly, the reviews point to ethical concerns regarding the company Read less