Thuesen Mechanical

The reviews collectively reveal a strong admiration for Thuesen Mechanical, with several customers describing their experiences as exceptional. Key positive attributes include the company's reliability and quick response times, especially during critical situations, like heating failures in winter or emergencies arising from plumbing issues. Customers noted the knowledge and professionalism of the... Read more

The reviews collectively reveal a strong admiration for Thuesen Mechanical, with several customers describing their experiences as exceptional. Key positive attributes include the company's reliability and quick response times, especially during critical situations, like heating failures in winter or emergencies arising from plumbing issues. Customers noted the knowledge and professionalism of the technicians, emphasizing their clear communication and lack of pressure for upsells. While the quality of the work received high praise, there were consistent complaints about the pricing structure. Customers pointed out that the hourly rates were significantly higher than expected, leading to frustration when bills were presented. Although some customers managed to negotiate reductions after questioning their bills, this aspect of transparency was a notable concern. Another common theme was the long-standing relationship many clients have with Thuesen Mechanical, indicating a history of satisfactory service that builds faith in the company over time. Some reviewers mentioned that they have collaborated with Thuesen for years, fostering a sense of loyalty and trust. In summary, Thuesen Mechanical is characterized by a solid reputation for reliability and quality service, though the company needs to address pricing transparency to improve overall customer satisfaction. Read less