Schede Plumbing & Heating

The feedback on Schede Plumbing & Heating demonstrates a polarized sentiment among customers. On the positive side, a majority of reviews celebrate the company's reliability and quality work, often detailing positive interactions with technicians and staff. Many reviewers emphasize that the response times for plumbing emergencies are commendable, with Technicians like Randy, David, and Kelroy bein... Read more

The feedback on Schede Plumbing & Heating demonstrates a polarized sentiment among customers. On the positive side, a majority of reviews celebrate the company's reliability and quality work, often detailing positive interactions with technicians and staff. Many reviewers emphasize that the response times for plumbing emergencies are commendable, with Technicians like Randy, David, and Kelroy being appreciated for their expertise and professionalism. Clients feel supported in both routine and emergency scenarios, often mentioning that the staff took extra time to explain issues and solutions, fostering a sense of trust. However, a significant segment of negative reviews points to poor communication, rude interactions with the office staff, and unresolved service problems. Customers express their concerns regarding high pricing and experiences of being overcharged, particularly for relatively simple jobs. There are reports of technicians leaving jobs incomplete or providing ineffective solutions, which were particularly frustrating for homeowners needing immediate resolution to plumbing issues. Additionally, a recurring theme in the complaints involves the lack of follow-up from the management in the face of service issues. Reviewers highlight experiences of returning calls left unanswered and feeling dismissed in their attempts to seek assistance or clarification. In summary, while Schede Plumbing & Heating has established a strong reputation among some loyal customers for its technical abilities and friendly customer service, there is a clear necessity for improvements in communication, consistency in service quality, and responsiveness to ensure that customer experiences match the high expectations set by positive reviews. Addressing these issues has the potential to transform customer satisfaction and mitigate the negative experiences that seem to increasingly overshadow the initial positive impressions. Read less