Overview of Company Customer Sentiment Analysis in January
The reviews for Rozmus Plumbing & Heating reveal a polarized sentiment, with a mix of dissatisfaction and praise. Several customers express frustration over incompetence, issues with the quality of work, and unexpected costs. Complaints specifically highlight repeated failures, poor follow-up on repairs, and issues with customer service responses. Conversely, some reviews commend specific employee... Read more
The reviews for Rozmus Plumbing & Heating reveal a polarized sentiment, with a mix of dissatisfaction and praise. Several customers express frustration over incompetence, issues with the quality of work, and unexpected costs. Complaints specifically highlight repeated failures, poor follow-up on repairs, and issues with customer service responses. Conversely, some reviews commend specific employees for their professionalism, responsiveness, and effective handling of emergencies. Customers appreciate timely service in urgent situations but experience dissatisfaction regarding the quality and reliability of the work performed. Overall, while there are glimpses of positive interactions, the overwhelming concern about job failures and high pricing significantly tarnishes the company Read less