Rick’s Pump & Water Service

Rick's Well Service scores strongly on professionalism, with multiple reviewers across different years praising punctuality, communication, friendliness, and transparency — including a notably honest moment where Rick advised a customer to wait until Monday to save money on holiday rates. Project completion is also a clear strength, with reviewers consistently describing jobs finished quickly an... Read more

Rick's Well Service scores strongly on professionalism, with multiple reviewers across different years praising punctuality, communication, friendliness, and transparency — including a notably honest moment where Rick advised a customer to wait until Monday to save money on holiday rates. Project completion is also a clear strength, with reviewers consistently describing jobs finished quickly and thoroughly, including a challenging buried-well location case. Experience scores well based on specific technical mentions such as diagnosing pump failures, identifying leaking valves, and explaining the repair process in detail. However, pricing pulls the overall score down meaningfully: one reviewer explicitly complained of approximately 70% markup on equipment, calling it excessive and advising others to source equipment independently — this is a significant negative data point that cannot be ignored and prevents a higher pricing score despite other reviewers describing costs as reasonable or fair. Read less