NY Connect Plumbing & Heating

Both reviews describe the same critical failure pattern: the contractor agreed to a scheduled appointment, failed to show up, and made no attempt to communicate the cancellation or delay. In the first review, the technician went completely silent after confirming the appointment, leaving the customer unable to reach anyone at the company. In the second review, the customer took an entire day off w... Read more

Both reviews describe the same critical failure pattern: the contractor agreed to a scheduled appointment, failed to show up, and made no attempt to communicate the cancellation or delay. In the first review, the technician went completely silent after confirming the appointment, leaving the customer unable to reach anyone at the company. In the second review, the customer took an entire day off work only to be told at 5 PM that the company was too busy — with no proactive outreach. Professionalism scores are near-zero due to complete communication breakdown and no-shows. Project completion scores are similarly near-zero as no work was ever performed. Pricing and experience cannot be assessed as neither review reached the stage where work was done. Read less