New York HVAC Services

The review presents several critical points that contribute to a negative sentiment towards New York HVAC Services. Firstly, the absence of a price quote prior to service indicates a lack of transparency, which is a significant concern for consumers who value clear communication about costs. The customer expressed feelings of regret for not being able to compare prices, suggesting that the company... Read more

The review presents several critical points that contribute to a negative sentiment towards New York HVAC Services. Firstly, the absence of a price quote prior to service indicates a lack of transparency, which is a significant concern for consumers who value clear communication about costs. The customer expressed feelings of regret for not being able to compare prices, suggesting that the company may not be positioned competitively within the market. Additionally, the mention of the company going "radio silent" in response to a request for an invoice reflects poorly on their customer service protocols. Effective communication is essential in maintaining a positive relationship with clients, and failure to respond can lead to feelings of neglect and distrust. In summary, the review reveals a need for New York HVAC Services to improve their practices around quoting prices upfront and addressing customer inquiries promptly. If these issues are not addressed, they may continue to face negative perceptions and a decline in customer satisfaction. Read less