Overview of Company Customer Sentiment Analysis in January
The reviews for MJS Plumbing & Heating reflect a mixed sentiment, with significant concerns regarding pricing practices and customer service overshadowing positive experiences. Many customers reported feeling overcharged for services and parts, alongside issues related to inadequate follow-up and transparency from the company's management. Although some customers praised specific staff members for... Read more
The reviews for MJS Plumbing & Heating reflect a mixed sentiment, with significant concerns regarding pricing practices and customer service overshadowing positive experiences. Many customers reported feeling overcharged for services and parts, alongside issues related to inadequate follow-up and transparency from the company's management. Although some customers praised specific staff members for professionalism and quick response times, the overall sentiment leans negative when it comes to value for service. Complaints about being charged for diagnoses and perceived dishonest practices have created hesitance among customers to recommend the company. Read less
Overview of Company Customer Sentiment Analysis in January
A thorough analysis of the shared reviews for MJS Plumbing & Heating reveals a dichotomy in customer experiences. On one hand, multiple customers expressed satisfaction with the promptness and professionalism exhibited by specific technicians such as Mary and Eric. These individuals received commendations for their knowledge and service, with some clients noting they would consider MJS for future ... Read more
A thorough analysis of the shared reviews for MJS Plumbing & Heating reveals a dichotomy in customer experiences. On one hand, multiple customers expressed satisfaction with the promptness and professionalism exhibited by specific technicians such as Mary and Eric. These individuals received commendations for their knowledge and service, with some clients noting they would consider MJS for future plumbing needs as a reliable option in contrast to previous frustrating experiences with other providers. On the other hand, a notable number of reviews highlighted serious concerns about pricing practices. Several customers felt that they were overcharged, particularly for parts and diagnostic services, with comments about exorbitant fees for what they perceived as simple solutions. The consistent mention of high markups on parts and services has caused distrust among clients, leading some to label the company as dishonest. Several reviews indicate issues with poor follow-through and communication from management. Instances where promises were made but not kept, along with negative ramifications due to poor service quality Read less