Kevin & Richard Plumbing & Heating Supplies

This plumbing supply store demonstrates strong technical expertise and knowledgeable staff, with consistent praise for 24/7 availability and helpful counter service. However, the business is severely undermined by pervasive pricing complaints—customers report markups 50-100% above competitors and alleged price-changing tactics. Project completion and return policies are problematic, with multipl... Read more

This plumbing supply store demonstrates strong technical expertise and knowledgeable staff, with consistent praise for 24/7 availability and helpful counter service. However, the business is severely undermined by pervasive pricing complaints—customers report markups 50-100% above competitors and alleged price-changing tactics. Project completion and return policies are problematic, with multiple reports of refund denials and incorrect parts. Professionalism is mixed: while many staff members are described as helpful and kind, there are credible reports of rude behavior, intoxicated employees, and poor customer service. The stark divide between positive and negative reviews suggests inconsistent service quality. Read less