Johnson W R Co

The reviews for Johnson W R Co reveal a pattern of discontent among customers who expected a straightforward plumbing service but encountered extensive challenges instead. Several reviewers noted that the recommendations they received did not align with the quality of service provided, leading to significant misgivings.Customer Dissatisfaction: Most reviewers expressed profound dissatisfaction wit... Read more

The reviews for Johnson W R Co reveal a pattern of discontent among customers who expected a straightforward plumbing service but encountered extensive challenges instead. Several reviewers noted that the recommendations they received did not align with the quality of service provided, leading to significant misgivings.Customer Dissatisfaction: Most reviewers expressed profound dissatisfaction with their experiences. They felt that the company failed to deliver on the agreed services and created additional complications that were both unnecessary and costly. The phrase "nickel-and-diming" appeared as a critical sentiment, indicating perceived greedy practices in charging customers.Poor Communication and Transparency: A recurring complaint was the lack of communication regarding the scope of work and associated costs. Customers expressed frustration at being charged for various additional parts and labor without adequate explanation. This lack of transparency contributed to feelings of distrust in the service.Excessive Charges: Reviews highlighted specific instances where customers felt overcharged for minute tasks. The mention of a $190 charge for ten minutes of work to address a minor issue was particularly alarming, showcasing a perceived failure in fair pricing.Recommendation Disparities: While the plumber was initially recommended, the experiences shared suggest that this endorsement was misplaced. Customers who followed recommendations from other residents felt let down, further exacerbating feelings of dissatisfaction.Payment Issues: Customers were also unhappy with the payment methods offered, mentioning the lack of credit card options as an inconvenience that added to their overall negative experience. In conclusion, the collective feedback indicates that Johnson W R Co is struggling with customer satisfaction, primarily due to high charges, lack of effective communication, and a failure to deliver reliable plumbing services as expected. This sentiment can serve as a warning to potential clients to consider alternate options for their plumbing needs. Read less