Drain Away Sewer Service

The reviews reveal a strong appreciation for Drain Away Sewer Service, with several customers underscoring the reliability of the technician, Rich. Common praises include:Quick Response Time: Multiple customers noted impressive response rates, often describing service technicians arriving within 30 to 40 minutes of their call, even during adverse conditions, like heavy rain.Professionalism and Cus... Read more

The reviews reveal a strong appreciation for Drain Away Sewer Service, with several customers underscoring the reliability of the technician, Rich. Common praises include:Quick Response Time: Multiple customers noted impressive response rates, often describing service technicians arriving within 30 to 40 minutes of their call, even during adverse conditions, like heavy rain.Professionalism and Customer Care: Reviews frequently mention the professionalism and courtesy of the staff, with specific commendation for Rich's willingness to assist even at the expense of his personal time, as illustrated by a review detailing how he adjusted his dinner plans to help a customer.Affordability: Customers appreciate the fair pricing and value received, particularly in contrast to larger companies that charge significantly higher rates for similar services. This generates customer loyalty and recommendations to friends and family.Expertise and Efficiency: Many reviews highlight successful problem resolution with minimal disruption, which reflects the experienced handling of complex plumbing issues. Customers felt confident in the expertise provided by the Drain Away crew. However, the analysis reveals a significant negative experience from one reviewer, which indicates potential inconsistency in service quality. The reviewer detailed a lack of listening skills and technical knowledge from a technician, leading to dissatisfaction and a sense of urgency to warn others against using Drain Away's services. This isolated incident contrasts with other overwhelmingly positive experiences and suggests that while the company has many satisfied customers, there may be areas for improvement in technician training and communication skills. Overall, Drain Away Sewer Service has established a solid reputation within its customer base, particularly for its responsiveness and quality of service, although attention to technician performance and customer communication is essential in maintaining and improving public perception. Read less