CV Plumbing Heating and Air

A significant number of reviews exhibit a highly critical sentiment towards CV Plumbing Heating and Air, particularly related to customer service, pricing, and quality of work. Common themes include:Customer Service Issues: Numerous customers report feeling dismissed by staff, particularly mentioning rude interactions with receptionists. Instances of poor communication and unprofessional attitudes... Read more

A significant number of reviews exhibit a highly critical sentiment towards CV Plumbing Heating and Air, particularly related to customer service, pricing, and quality of work. Common themes include:Customer Service Issues: Numerous customers report feeling dismissed by staff, particularly mentioning rude interactions with receptionists. Instances of poor communication and unprofessional attitudes are prevalent, often escalating customer frustration. The lack of effective responses to complaints exacerbates the negative sentiment, leading to customers declaring they would not recommend the company.High and Unclear Pricing: Many reviews criticize the firm's pricing structure, which customers perceive as exorbitant and unjustified for the services rendered. Specific examples include being charged hundreds of dollars for quick jobs that should be less expensive. Customers feel misled by estimates and often discover unexpected add-on costs after the work is completed.Mixed Experiences with Technicians: While some reviews commend specific technicians for their expertise and professionalism, a good number report dissatisfaction with the service quality, such as technicians not diagnosing problems correctly or failing to complete jobs satisfactorily. This inconsistency in technician performance leads to confusion and distrust among customers, implying a disconnect in training and service standards within the company.Response Time and Reliability Concerns: Although several customers mention swift response times, a contradiction exists where others report poor scheduling and missed appointments. This inconsistency creates further dissatisfaction, particularly for urgent repairs where customers need timely assistance.Feeling of Being Scammed: Some reviewers explicitly accuse the company of dishonesty and feeling like they were scammed, detailing experiences of being upsold on unnecessary services or not receiving the promised work. Personal anecdotes of unresolved issues after substantial payments contribute to a widespread sense of distrust.Solid Positive Feedback: Contrasting the overwhelming negative feedback, a smaller group of customers express satisfaction with their experiences, praising specific technicians for their expertise and the quality of repairs performed. This highlights that while there may be some competent professionals within the company, overall quality and reliability remain inconsistent. In summary, CV Plumbing Heating and Air appears to face significant challenges in maintaining customer satisfaction across the board, with recurring issues of poor service, high costs, and communication difficulties overshadowing the positive interactions some customers experience. Addressing these problems may be crucial for the company Read less