Bruni & Campisi

Bruni and Campisi presents a deeply split profile across hundreds of reviews spanning nearly two decades. Individual technicians are frequently praised for professionalism, courtesy, and technical competence — names like Steven Carpio, Sal Lembo, Jack, Derek, and others appear repeatedly with genuine positive detail — which keeps professionalism and experience scores from falling further. Howe... Read more

Bruni and Campisi presents a deeply split profile across hundreds of reviews spanning nearly two decades. Individual technicians are frequently praised for professionalism, courtesy, and technical competence — names like Steven Carpio, Sal Lembo, Jack, Derek, and others appear repeatedly with genuine positive detail — which keeps professionalism and experience scores from falling further. However, pricing is the single most damaging dimension: an overwhelming and consistent pattern of complaints about flat-rate billing, dramatic markups on parts (capacitors, thermocouples, condensate pumps), bait-and-switch diagnostic fees, and refusal to provide itemized invoices drives the pricing score to a very low 28. Project completion is also significantly impacted by recurring reports of no-shows, missed appointments, abandoned jobs, warranty non-honoring, and failure to follow through on paperwork and callbacks — though many straightforward jobs are completed successfully. The company's scale and acquisition of smaller firms appears to have introduced systemic customer service and scheduling failures that undermine otherwise capable field technicians. Read less