Botto Brothers Plumbing & Heating

Botto Brothers has a deeply polarized review profile: a cluster of loyal long-term customers praising quality workmanship and responsiveness, set against a substantial and detailed body of negative reviews citing serious pricing misconduct, rude owner interactions, and unresolved work. The pricing dimension is the weakest area, with multiple independent reviewers describing hidden charges, inflate... Read more

Botto Brothers has a deeply polarized review profile: a cluster of loyal long-term customers praising quality workmanship and responsiveness, set against a substantial and detailed body of negative reviews citing serious pricing misconduct, rude owner interactions, and unresolved work. The pricing dimension is the weakest area, with multiple independent reviewers describing hidden charges, inflated bills, charges for parts that did not fix problems, and a 'helper' fee never disclosed upfront. Professionalism scores are dragged down significantly by repeated accounts of the owner Roger Botto being rude, dismissive, and unresponsive to complaints — a pattern consistent across reviews spanning nearly a decade. Project completion is mixed: positive reviewers describe jobs finished on time and on budget, while negative reviewers describe abandoned work, unreturned calls, faulty installations never corrected, and a $38,000 heating system that failed within four years and was never remedied. Experience scores slightly higher because even some negative reviewers acknowledged technician knowledge, but multiple reviews describe technicians unable to diagnose problems or unfamiliar with the equipment they were called to service. Read less