Botto Brothers Plumbing & Heating

Positive Feedback: A substantial portion of the reviews (especially from long-time customers) praises the Botto Brothers for their professionalism, reliability, and the quality of their work. Customers who had substantial projects, like heating system replacements or bathroom renovations, frequently commend the efficient and high-quality job done by the technicians. The staff's courses of action d... Read more

Positive Feedback: A substantial portion of the reviews (especially from long-time customers) praises the Botto Brothers for their professionalism, reliability, and the quality of their work. Customers who had substantial projects, like heating system replacements or bathroom renovations, frequently commend the efficient and high-quality job done by the technicians. The staff's courses of action during emergencies (like leaking toilets) were also met with appreciation. Customers express a sense of loyalty, built over many years, and often mention specific team members by name for their helpfulness.Negative Experiences: Conversely, there exists a significant trend of negative feedback, primarily concerning pricing and perceived dishonesty. Several reviews highlight instances of unexpected charges that greatly exceeded initial estimates, leading customers to feel taken advantage of. The high service costs, particularly in relation to simple repairs, have deterred many from using their services again. Complaints about the technicians Read less