Atomic Rooter

Atomic Rooter has a strong base of satisfied customers who consistently praise responsiveness, same-day service, and friendly staff — particularly Steve and Larry. However, a meaningful cluster of negative reviews (roughly 10 out of 51) describes serious concerns including overcharging for minimal or no work, improper diagnoses, unprofessional behavior by technicians, work left incomplete or mad... Read more

Atomic Rooter has a strong base of satisfied customers who consistently praise responsiveness, same-day service, and friendly staff — particularly Steve and Larry. However, a meaningful cluster of negative reviews (roughly 10 out of 51) describes serious concerns including overcharging for minimal or no work, improper diagnoses, unprofessional behavior by technicians, work left incomplete or made worse, and an owner who was dismissive or hostile when complaints were raised. Pricing is the most contested dimension, with multiple reviewers explicitly calling out excessive charges ($200–$300 for a few minutes of work, $8K upsell attempts, pump disposal without consent) alongside others praising fair and transparent quotes. Project completion is similarly mixed, with several reviews describing jobs that were not resolved correctly on the first visit and at least one incident resulting in a health department condemnation. The score reflects a contractor with genuine strengths in responsiveness and customer care in many cases, but with a documented pattern of serious service failures that cannot be ignored. Read less