Adinolfi Superior Plumbing & Mechanical

The recent reviews indicate a polarized sentiment towards Adinolfi Superior Plumbing & Mechanical. On one side, the negative review criticizes the business for poor communication and professionalism, specifically pointing out an instance where the owner failed to follow up after providing an initial estimate. This lack of responsiveness left a customer feeling disrespected and questioning the reli... Read more

The recent reviews indicate a polarized sentiment towards Adinolfi Superior Plumbing & Mechanical. On one side, the negative review criticizes the business for poor communication and professionalism, specifically pointing out an instance where the owner failed to follow up after providing an initial estimate. This lack of responsiveness left a customer feeling disrespected and questioning the reliability of the company, ultimately leading them to recommend that potential customers "look elsewhere." Conversely, the second review highlights a very positive interaction with one of the company's plumbers, Rick, who is commended for his thorough job and proactive approach to identifying additional plumbing issues. This customer expressed strong satisfaction, encouraging others to consider the services of Adinolfi Superior Plumbing, specifically praising Rick's professionalism and dedication. The common findings among these reviews reveal a significant inconsistency in customer service, suggesting that while some employees may deliver exceptional work, the overall management and follow-up process could be improved to enhance customer satisfaction. This duality in experiences implies that potential clients may encounter varied levels of service quality. Read less