Preston Plumbing & Heating

The first review paints a very favorable picture of Preston Plumbing & Heating, with specific praise directed towards the owner, Scott, and his crew. Customers appreciate the professionalism and transparency in pricing, along with the added value provided through complimentary services, such as the installation of water shut-offs. This review showcases an ideal customer experience, emphasizing rel... Read more

The first review paints a very favorable picture of Preston Plumbing & Heating, with specific praise directed towards the owner, Scott, and his crew. Customers appreciate the professionalism and transparency in pricing, along with the added value provided through complimentary services, such as the installation of water shut-offs. This review showcases an ideal customer experience, emphasizing reliability, effective communication, and high-quality workmanship. The positive sentiment here indicates that some customers are likely to become repeat clients due to their satisfaction. Conversely, the second review articulates a starkly negative experience. The reviewer expresses frustration over what they perceive as a lack of initiative and professionalism from the owner's son, highlighting a failure to communicate effectively with manufacturers to resolve an issue. This review emphasizes a lack of responsiveness and suggests that the company may not have the necessary connections or knowledge to handle warranty issues effectively. Moreover, the reviewer Read less