Carboni Plumbing & Heating

The reviews present a stark dichotomy in customer sentiment towards Carboni Plumbing & Heating. On one hand, a very serious complaint details numerous issues stemming from a furnace installation, including code violations that led to the involvement of a building inspector and concerns over safety hazards. Key sentiments conveyed include:Negligence and Unprofessionalism: The main reviewer accuses ... Read more

The reviews present a stark dichotomy in customer sentiment towards Carboni Plumbing & Heating. On one hand, a very serious complaint details numerous issues stemming from a furnace installation, including code violations that led to the involvement of a building inspector and concerns over safety hazards. Key sentiments conveyed include:Negligence and Unprofessionalism: The main reviewer accuses owner Bob Laudette of negligence, suggesting that the company failed to meet contractual obligations and allegedly did not follow through with proper inspections or adhere to building codes. This has resulted in significant dissatisfaction, particularly for clients concerned about safety and functionality of their home systems.Health and Safety Concerns: The health implications mentioned by the reviewer, particularly relating to their elderly mother, indicates a growing frustration not just with the service provided but with the potential hazards it poses to well-being. Such feedback emphasizes the need for service providers in the plumbing and heating industry to prioritize health and safety in their installations.Discrepancy in Service Quality: Positive sentiments emerge with various individual experiences that highlight good communication from the office staff and satisfaction with specific technicians. For example, another review mentions a technician named Will as top-notch, just as a relative praises the bathroom work done by the company. These contrasts indicate that while there are positive aspects tied to specific employees or projects, they seem isolated from the broader, negative experiences reported.Customer Service and Communication: Some reviews recognize the efforts of the office staff in communication. However, this commendation is overshadowed by the negative experiences regarding unresolved issues that lead to customers seeking other providers, indicating a gap in service delivery and follow-up. In conclusion, Carboni Plumbing & Heating appears to struggle with the consistency of its service delivery. While there are glimpses of competent work and good communication from some staff members, substantial complaints concerning installation standards, safety violations, and poor customer service are predominant and could have lasting implications on its reputation. The company may need to address these serious issues urgently to regain customer trust and ensure safety compliance. Read less