Proaire

The reviews highlight several consistent positives and negatives regarding Proaire's service: Positives:Responsive Service: The company's quick response time is frequently commended, with multiple reviewers noting that help was dispatched within a short period, which is crucial in emergency scenarios.Effective Diagnosis and Repair: Many customers expressed satisfaction with the technicians' abili... Read more

The reviews highlight several consistent positives and negatives regarding Proaire's service: Positives:Responsive Service: The company's quick response time is frequently commended, with multiple reviewers noting that help was dispatched within a short period, which is crucial in emergency scenarios.Effective Diagnosis and Repair: Many customers expressed satisfaction with the technicians' ability to quickly identify and address the issues with their HVAC systems. The repairs were often viewed as satisfactory and reasonably priced, adding to the overall positive sentiment. Negatives:Incomplete Problem Resolution: Despite some positive experiences, a common theme emerged where customers felt their issues were not entirely resolved during the initial visit. One reviewer mentioned that after the repair, an additional significant leak occurred, indicating a potential lack of thoroughness in addressing the core problem.Cleanliness and Professionalism: The technicians' work ethics were called into question, with a specific complaint about the mess left behind after a toilet repair. Additionally, there were concerns about payment expectations, with one review highlighting an unexpected request for cash despite prior arrangements being unclear.Follow-up Support Issues: There was a notable frustration among customers regarding the follow-up service. One reviewer mentioned being directed to seek help elsewhere, which suggests a lack of customer support post-service. Overall, while Proaire is recognized for its quick response and adequate repairs in emergency situations, there is room for improvement in ensuring complete repairs, maintaining professional standards during service, and enhancing customer follow-up responsiveness to build a more consistent and positive customer experience. Read less