Fahey Plumbing & Heating

The sentiment in the review is firmly negative, with the customer expressing frustration and disappointment over what they perceived as deceptive practices. Key points from the review indicate that the customer felt they were being upsold services they did not need. The claim of a $275 charge for a minor toilet issue and an additional recommendation for an unrelated repair cast serious doubts on t... Read more

The sentiment in the review is firmly negative, with the customer expressing frustration and disappointment over what they perceived as deceptive practices. Key points from the review indicate that the customer felt they were being upsold services they did not need. The claim of a $275 charge for a minor toilet issue and an additional recommendation for an unrelated repair cast serious doubts on the integrity and professionalism of the service provided. Furthermore, the review mentions a lack of responsiveness from the parent company, Kaiser Battistone, when the customer sought to address their concerns, exacerbating their dissatisfaction. The juxtaposition of a significant prior investment in a septic tank installation versus the trivial nature of the plumbing issue highlights a disconnect between customer expectations and actual service experiences. This analysis signals a need for Fahey Plumbing & Heating to focus on transparency in their service offerings, ensuring that customers feel valued and heard, particularly when complaints arise. The sentiment trend suggests that potential customers might want to explore other options in the area before choosing to work with Fahey or its parent company. Read less