Astacio Plumbing & Heating & Air Condition

The reviews for Astacio Plumbing & Heating & Air Conditioning highlight a significant divide among customer experiences, showcasing both positive and negative extremes. Positive comments frequently mention the professionalism, responsiveness, and expertise of the technicians. Customers like Robert and Daniel have left particular praises for their ability to diagnose and resolve HVAC and plumbing i... Read more

The reviews for Astacio Plumbing & Heating & Air Conditioning highlight a significant divide among customer experiences, showcasing both positive and negative extremes. Positive comments frequently mention the professionalism, responsiveness, and expertise of the technicians. Customers like Robert and Daniel have left particular praises for their ability to diagnose and resolve HVAC and plumbing issues swiftly and effectively, often in emergency situations. These reviews noted the technicians' thoroughness, attention to detail, and the politeness they exhibited during their visits. Many customers expressed gratitude for prompt service appointments and seamless installation processes, emphasizing their willingness to return or recommend the company based on these positive interactions. On the flip side, numerous reviews showcase deep dissatisfaction, primarily related to pricing practices and service delays. Several customers voiced their frustration over high service fees, often feeling overcharged for relatively simple jobs or repairs. For instance, charges for replacing basic parts, like a trivial PVC piece, resulted in shockingly high bills that left customers feeling exploited. Additionally, instances of technicians arriving late without proper communication or professionalism further compounded negative sentiments. Customers reported unsatisfactory experiences where technicians did not acknowledge delays or displayed an unprofessional demeanor, which detracted from the overall service experience. Overall, while the company has the potential to provide excellent service through knowledgeable staff, the inconsistency in appointment management and pricing transparency seems to be a notable concern that could hinder their reputation and customer loyalty moving forward. As evident from the reviews, addressing these financial and procedural complaints while maintaining the high level of service can significantly enhance customer satisfaction and brand image for Astacio Plumbing & Heating & Air Conditioning. Read less