Rose Plumbing and Heating

The reviews collectively point out several significant areas of concern regarding the practices and professionalism of Rose Plumbing and Heating.Pricing Concerns: Multiple customers described the services as overpriced, with unexpected price increases that left them feeling trapped into a commitment. This not only impacted customer trust but also led to frustration over the perceived lack of trans... Read more

The reviews collectively point out several significant areas of concern regarding the practices and professionalism of Rose Plumbing and Heating.Pricing Concerns: Multiple customers described the services as overpriced, with unexpected price increases that left them feeling trapped into a commitment. This not only impacted customer trust but also led to frustration over the perceived lack of transparency in pricing.Unprofessional Conduct: Reviewers noted a disturbing pattern of unprofessional behavior from the owner, Mr. Rose. Instances included rude interactions, belligerence when customers tried to discuss the work or invoice, and a dismissive attitude toward customer concerns. This behavior seems to have left a negative impression, indicating a potential lack of customer service training.Poor Communication: A recurrent theme in the reviews was inadequate communication regarding scheduling and project details. Complaints included missed calls, failure to confirm project details before starting, and alterations to job specifications without prior discussion. These lapses contributed significantly to customer dissatisfaction.Negligence in Work Execution: Customers reported dissatisfaction with the physical execution of the plumbing and heating work. Issues ranged from leaving a mess post-installation to mishandling materials and equipment during the job. One review described a particularly alarming incident where an owner handled a leaking toilet inappropriately, causing additional distress to the customer.Overall Recommendation to Seek Alternatives: The tone of all reviews indicates a strong recommendation to potential customers to consider other contractors. The cumulative experiences shared by the reviewers suggest a consistent failure to deliver satisfactory service, reinforcing the idea that stakeholders might benefit from looking elsewhere for plumbing and heating services. In conclusion, the reviews paint a troubling picture of Rose Plumbing and Heating, with recurring themes of high prices, unprofessional behavior, poor communication, and inadequate work. This analysis suggests a pressing need for improvements in customer engagement and service quality to rebuild trust and satisfaction among clients. Read less