Overview of Company Customer Sentiment Analysis in May
All three reviews are strongly negative, painting a consistent picture of a contractor that fails across nearly every dimension. Professionalism is severely damaged by reports of a rude receptionist, a no-show appointment with no call or explanation, and a three-week delay to return an estimate. Pricing is flagged as exploitative, with multiple diagnostic fees charged for incomplete or incorrect d... Read more
All three reviews are strongly negative, painting a consistent picture of a contractor that fails across nearly every dimension. Professionalism is severely damaged by reports of a rude receptionist, a no-show appointment with no call or explanation, and a three-week delay to return an estimate. Pricing is flagged as exploitative, with multiple diagnostic fees charged for incomplete or incorrect diagnoses, and one reviewer finding a competitor who completed the same job under warranty for nearly half the quoted price. Project completion is critically low, as one reviewer's job was never started after a confirmed appointment, another was billed for work that should have been covered under a maintenance contract, and a third had to seek a different company entirely to get the job done. Experience scores marginally higher but is still very poor, as technicians failed to identify an active warranty on a unit they themselves installed, arrived without necessary parts, and misdiagnosed or incompletely diagnosed issues while still charging fees. Read less