Overview of Company Customer Sentiment Analysis in May
Pokorny receives consistently strong praise across professionalism, pricing, project completion, and experience, with multiple reviewers highlighting rapid response times — often on weekends, holidays, and during emergencies — and honest, transparent pricing that in one case came in under estimate. Project completion is well-supported, including a notable case where the team persisted until a ... Read more
Pokorny receives consistently strong praise across professionalism, pricing, project completion, and experience, with multiple reviewers highlighting rapid response times — often on weekends, holidays, and during emergencies — and honest, transparent pricing that in one case came in under estimate. Project completion is well-supported, including a notable case where the team persisted until a failed inspection was resolved, and another where a 300-foot pump was pulled by hand and service restored within hours. The one negative review (1-star, dated 2018) warns of a decline in quality from prior standards but provides no specific details, limiting its analytical weight. The majority of positive reviews are older than 12 months, with only one review from the past 12 months (July 2024), which tempers overall confidence in the current state of the business. Read less