Number One Rooter

Many reviews reflect a distinctly mixed sentiment towards Number One Rooter, with a split between positive and negative experiences primarily attributed to the same individual, Sam. On the positive side, some customers appreciate Sam's quick responses and professionalism, mentioning his effectiveness in handling urgent plumbing issues and noting that he provides a more reasonable pricing structure... Read more

Many reviews reflect a distinctly mixed sentiment towards Number One Rooter, with a split between positive and negative experiences primarily attributed to the same individual, Sam. On the positive side, some customers appreciate Sam's quick responses and professionalism, mentioning his effectiveness in handling urgent plumbing issues and noting that he provides a more reasonable pricing structure compared to other plumbers. These reviews suggest that there is a segment of the customer base that is satisfied with the responsiveness and the services offered, leading to a recommendation for his work. Conversely, a significant number of reviews highlight severe dissatisfaction with the quality of work provided. One critical reviewer mentioned an exorbitant charge for what was estimated to be a much less expensive job, paired with service that left significant issues unresolved, such as broken pipes and subsequent leaks. This negative feedback culminates in threats of legal action, suggesting serious grievances over the service received, which may deter potential customers. Additionally, another review reflects frustration with poor communication and lack of follow-through on fixing problems that arose from the initial service. In conclusion, Number One Rooter's reputation appears to be at risk due to inconsistent service quality, leading to distrust among some customers. While there are satisfactory experiences, they are overshadowed by grievances related to cost, incomplete repairs, and follow-up service issues. The company may benefit from addressing these negative patterns by improving service consistency and communication to bolster customer satisfaction. Read less