M & G Plumbing & Heating

The recent reviews for M & G Plumbing & Heating reveal a dichotomy in customer experiences, highlighting both commendable service and notable shortcomings. On the positive side, numerous customers applaud the company for its responsive and efficient service, praising technicians for their expertise and professionalism. These reviewers frequently mention prompt arrival times, reasonable pricing, ... Read more

The recent reviews for M & G Plumbing & Heating reveal a dichotomy in customer experiences, highlighting both commendable service and notable shortcomings. On the positive side, numerous customers applaud the company for its responsive and efficient service, praising technicians for their expertise and professionalism. These reviewers frequently mention prompt arrival times, reasonable pricing, and satisfaction with the quality of work performed. Specific instances illustrate strong customer service; for example, one reviewer recounts how a technician named Paul went above and beyond by working on a weekend to repair an AC unit in time for an open house, demonstrating commitment to customer satisfaction. The general sentiment among these reviewers is highly favorable, presenting M & G as a trustworthy and skilled provider for plumbing and HVAC needs. Conversely, a significant concern is raised regarding responsiveness. One frustrated customer reported being unable to connect with M & G during an urgent situation involving gas leaks in a relative's home, citing a lack of follow-up despite having left a message. This stark contrast between experiences raises questions about consistency in customer service, especially regarding urgent calls that may require immediate attention. Such feedback underscores a possible need for the company to enhance its communication protocols, particularly after hours. Overall, while M & G Plumbing & Heating appears to maintain a solid reputation for quality labor and customer service, the reviews collectively indicate that improving responsiveness during emergencies and ensuring timely communication could significantly enhance their customer experience and satisfaction levels. Read less