Griswold Plumbing

Pricing Concerns: A recurrent theme across the reviews is the perception of exorbitant pricing. Multiple customers reported being quoted prices that were substantially higher than those offered by competitors for similar plumbing services. Some customers shared specific amounts, illustrating a disparity that ranged from hundreds to thousands of dollars. This has led to accusations of price gouging... Read more

Pricing Concerns: A recurrent theme across the reviews is the perception of exorbitant pricing. Multiple customers reported being quoted prices that were substantially higher than those offered by competitors for similar plumbing services. Some customers shared specific amounts, illustrating a disparity that ranged from hundreds to thousands of dollars. This has led to accusations of price gouging, which significantly affects the company's reputation.Service Issues: Many reviews indicate problems with scheduling and communication. Instances of missed appointments, late arrivals, and failure to respond to calls were common among negative feedback. Customers expressed frustration over wasted time and perceived lack of respect for their schedules, suggesting a need for improved organizational practices within the company.Customer Service and Experience: While some customer interactions received praise for professionalism and helpfulness, many reviews criticized the overall customer service experience. Instances of rudeness from staff and failure to take accountability for poor service were noted. This inconsistency in customer service highlights fundamental issues in training and employee conduct.Mixed Quality of Work: The quality of the plumbing work itself received mixed reviews. Some customers were satisfied with the repairs performed, while others reported ongoing issues after hiring Griswold Plumbing, leading to doubts about the effectiveness and reliability of their services.Recommendation and Loyalty: Despite a handful of positive experiences, the overwhelming sentiment from dissatisfied customers suggests they would not recommend Griswold Plumbing to others, indicating a strong potential impact on future business. Clients emphasized conducting thorough research and obtaining multiple quotes prior to utilizing their services, reflecting a lack of trust in the company. In conclusion, the prevalent sentiment surrounding Griswold Plumbing is one of deep dissatisfaction due to high pricing and poor customer service experiences. It suggests a pressing need for the company to reevaluate its pricing strategy, enhance communication practices, and invest in training to improve customer interactions. Read less