Decola’s Plumbing & Heating

This contractor shows a deeply polarized performance pattern with stark quality inconsistency over time. Older reviews (2008–2014) consistently praise professionalism, responsiveness, and workmanship, with multiple 5-star ratings highlighting punctuality, skill, and fair pricing. However, reviews from 2015–2022 reveal serious deterioration: disrespectful behavior, missed appointments without p... Read more

This contractor shows a deeply polarized performance pattern with stark quality inconsistency over time. Older reviews (2008–2014) consistently praise professionalism, responsiveness, and workmanship, with multiple 5-star ratings highlighting punctuality, skill, and fair pricing. However, reviews from 2015–2022 reveal serious deterioration: disrespectful behavior, missed appointments without proper communication, refusal to complete work, overcharging for minimal service, and lack of follow-through. The shift aligns with a reported ownership transition from founder to son. While experience and technical skill remain evident in positive reviews, professionalism and project completion have become unreliable, and pricing transparency has eroded. The company's current state appears significantly degraded from its historical reputation. Read less