Cordone & Tonucci Plumbing & Heating

Unprofessionalism and Poor Communication: A significant theme in the reviews is the lack of professionalism exhibited by Cordone & Tonucci. Many customers reported difficulty in scheduling appointments, a lack of follow-up after services rendered, and unresponsive communication. One reviewer emphasized that the company left a job unfinished and did not return calls or emails, illustrating a consis... Read more

Unprofessionalism and Poor Communication: A significant theme in the reviews is the lack of professionalism exhibited by Cordone & Tonucci. Many customers reported difficulty in scheduling appointments, a lack of follow-up after services rendered, and unresponsive communication. One reviewer emphasized that the company left a job unfinished and did not return calls or emails, illustrating a consistent failure in customer service and communication.Billing Concerns: Customers voiced their dissatisfaction with billing practices. There are claims that the company provides quotes that do not align with the final charges, leading to confusion and frustration. One reviewer detailed an experience where they were pressured to pay by phone without a clear explanation of the charges, while another mentioned that the company attempted to involve neighbors and the management company in collection efforts, which further exacerbated feelings of mistrust and unprofessional interaction.Quality of Work: Negative feedback regarding the quality of work is another prevalent issue. Several reviewers criticized the installations done by the company, mentioning that systems installed failed prematurely or did not function as expected. The use of a poorly reviewed heating system and shoddy workmanship was highlighted as a source of considerable dissatisfaction, indicating a potential need for improved quality control and standards.Positive Experience: It is worth noting that not all reviews are negative; one reviewer shared a positive experience where they experienced compassionate service in a time of need. This suggests that while there are some capable and caring individuals within the company, their presence is outweighed by the numerous reports of negative experiences. In summary, the reviews indicate that Cordone & Tonucci Plumbing & Heating struggles significantly with customer service, professionalism, and quality control, resulting in a damaged reputation overall. The company may benefit from addressing these systemic issues to improve customer satisfaction. Read less