Clark & Son Hvac

The feedback reveals a strong sense of frustration among customers who experienced subpar service from Clark & Son HVAC. Key issues raised in the reviews include:Ineffectiveness and Incompetence: Customers reported that technicians struggled to complete relatively simple tasks, like fixing a small pipe leak, which took excessive time (up to 5 hours) without resolution. This suggests a significant ... Read more

The feedback reveals a strong sense of frustration among customers who experienced subpar service from Clark & Son HVAC. Key issues raised in the reviews include:Ineffectiveness and Incompetence: Customers reported that technicians struggled to complete relatively simple tasks, like fixing a small pipe leak, which took excessive time (up to 5 hours) without resolution. This suggests a significant deficiency in technical expertise.Compounding Issues: Rather than resolving existing problems, the technician created new issues, particularly with the boiler, which further exacerbated customer dissatisfaction. This pattern has led to additional financial strain on customers who had to pay for further repairs by different technicians.Unprofessional Conduct: There are allegations of the technician resorting to searching for solutions on YouTube rather than demonstrating proficiency and experience in fixing HVAC systems. This raises concerns about the professionalism and training of the staff.Hidden Costs: Customers highlighted unexpected costs, paying extra for repairs that were a result of the initially poor service. Many feel this practice lacks transparency and fairness. Overall, the analysis indicates that customers feel let down by Clark & Son HVAC, citing a lack of professionalism, ineffective service, and the burden of unexpected additional expenses as major deterrents, significantly impacting their perception of the company. Read less