Byrne & Sons Plumbing & Heating

The reviews reflect a division in customer sentiment towards Byrne & Sons Plumbing & Heating, delineating a strong negative slant overall. Several key points emerged from the analysis of the shared reviews:Service Quality: Multiple reviewers criticized the quality of service, particularly highlighting plumbing installations and conversions that resulted in persistent problems. Reviewers reported r... Read more

The reviews reflect a division in customer sentiment towards Byrne & Sons Plumbing & Heating, delineating a strong negative slant overall. Several key points emerged from the analysis of the shared reviews:Service Quality: Multiple reviewers criticized the quality of service, particularly highlighting plumbing installations and conversions that resulted in persistent problems. Reviewers reported recurring issues with their heating systems, which required constant resets and troubleshooting without satisfactory resolution.Communication Issues: A significant concern raised across the reviews pertains to the company's communication practices. Several reviewers described difficulties in reaching the company for follow-up support, reporting that phone calls and messages went unanswered. One reviewer explicitly referred to the person answering phones as a "liability," indicating a critical lack of effective customer service.Response to Complaints: Customers expressed disappointment regarding the company's handling of complaints. Descriptions of interaction with the owner, Jerry Allaire, suggest a dismissive attitude, with serious accusations about unprofessional conduct when customers sought help.Customer Experience: Positive reviews, while fewer, noted a contrast in customer experience, praising the professionalism of staff and the smooth execution of the installation process. These customers received timely services and reported that their questions were addressed promptly by the support staff.Recommendation and Future Use: A notable consensus among reviewers is a reluctance to recommend Byrne & Sons to others, with some stating explicitly to "look elsewhere" for plumbing services. This suggests that the negative experiences overshadow any positive feedback and could affect the company's reputation detrimentally. In conclusion, while there are isolated positive instances demonstrating quality service and professionalism, the majority of reviews characterize Byrne & Sons Plumbing & Heating as a company with significant operational and customer service issues, leading to a largely unfavorable perception among its clientele. Read less