SetRite

The reviews for SetRite indicate that the company has a strong foundation in customer service for some clients. Many noted the professionalism of the staff, the ease of obtaining a free quote, and the thorough explanation of services, which facilitated informed decision-making. Positive experiences emphasized timely completion of tasks, good communication, and a general sense of satisfaction with ... Read more

The reviews for SetRite indicate that the company has a strong foundation in customer service for some clients. Many noted the professionalism of the staff, the ease of obtaining a free quote, and the thorough explanation of services, which facilitated informed decision-making. Positive experiences emphasized timely completion of tasks, good communication, and a general sense of satisfaction with the overall process. In contrast, a significant portion of the feedback highlighted severe issues related to scheduling and follow-through. The chronic absence of the team during scheduled appointments led to discontent, particularly for one client who described a long and frustrating journey marked by no-shows and unreturned calls. This client articulated the emotional toll taken by the ongoing delays and highlighted the operational inefficiencies of the company. Common findings amongst the reviews indicate:Professionalism and Communication: Several reviews indicated that staff were friendly, professional, and clear in their communications, making them feel well-informed about the services being rendered.Efficiency: Some customers noted that work was completed quickly when services were actually performed, which contributed positively to their experience.Scheduling Issues: The most prevalent issue across the reviews was the unreliability in keeping scheduled appointments. This has led to a significant gap in customer trust and satisfaction.Customer Support: The lack of response to customer inquiries was a major negative point, with one reviewer particularly emphasizing their struggle to receive updates on their project after multiple attempts to contact the company. To enhance customer overall sentiment, SetRite may benefit from addressing these reliability and communication issues, ensuring that they meet scheduled commitments, and improve responsiveness to client concerns. Read less