Roberge Plumbing

The recent reviews for Roberge Plumbing reveal a strong dissatisfaction among customers regarding communication and reliability. Many expressed frustrations over the lack of responses to phone calls and appointments that were either missed or uncanceled. The overall sentiment is overwhelmingly negative, reflecting concerns about professionalism and organization within the company. Customers felt t... Read more

The recent reviews for Roberge Plumbing reveal a strong dissatisfaction among customers regarding communication and reliability. Many expressed frustrations over the lack of responses to phone calls and appointments that were either missed or uncanceled. The overall sentiment is overwhelmingly negative, reflecting concerns about professionalism and organization within the company. Customers felt that the owner demonstrated a lack of accountability and respect for their time, leading to a loss of trust in the service provided. Detailed Sentiment Analysis: The reviews highlight several common grievances, primarily centered around communication issues. Customers repeatedly mentioned their inability to reach the company by phone and the lack of follow-up after voicemails were left. One reviewer specifically noted having to leave several messages without receiving a callback, which indicates a persistent issue with responsiveness. Furthermore, the theme of missed appointments is prominently featured; customers reported that Roberge Plumbing did not show up as scheduled for services, with no prior notice or explanation provided. This inconsistency not only frustrated clients but also forced them to seek alternative plumbing services at the last minute, portraying a lack of reliability. The reviews also allude to a broader pattern of unprofessionalism, as one reviewer noted similar complaints from four years ago. This suggests that Roberge Plumbing may have ongoing operational issues that have not been addressed over time. Customers are left feeling that their time is undervalued, and the overall experience creates a perception of disorganization within the company. When discussing the owner, Doug, customers emphasized a lack of engagement and vague responses, which further compounded their frustrations. The insistence that "any idiot can do the job" reflects a deep-seated disappointment in the service received, indicating that customers feel the company falls short on basic customer service etiquette. Overall, the sentiment depicted in these reviews is overwhelmingly negative, with clear warnings against using Roberge Plumbing for services. The recurring issues of poor communication, unreliability, and unprofessional conduct paint a troubling picture for potential customers considering this service. Read less