Sheehy Michael Plumbing & Heating

Positive sentiments predominantly feature around the service speed, reliability, and pricing of Sheehy Plumbing. Customers highlight prompt appointment scheduling, timely arrivals by technicians, and thorough work completion in a concise time frame. Reviews show that several clients felt the staff were friendly and professional, with specific mentions of individual technicians like Larry. Clients ... Read more

Positive sentiments predominantly feature around the service speed, reliability, and pricing of Sheehy Plumbing. Customers highlight prompt appointment scheduling, timely arrivals by technicians, and thorough work completion in a concise time frame. Reviews show that several clients felt the staff were friendly and professional, with specific mentions of individual technicians like Larry. Clients appreciated that Sheehy Plumbing returned calls promptly, distinguishing them from competitors who may have left them without support. Many customers directly praised the cost-effectiveness of services, noting they received good value for what they paid. One customer wrote about an unexpected low charge during a follow-up appointment, reinforcing the sentiment of reasonable pricing. On the other hand, the critical feedback primarily stems from two major concerns: compliance with plumbing codes and handling of issues post-service. A particular customer expressed dissatisfaction regarding improper connections made during a water heater installation, which led to significant water damage and an overall sense of distrust towards the company's adherence to regulations. This customer's experience brought to light concerns about a lack of communication and clear accountability when problems arose. Another review described a troubling incident where a technician allegedly caused further damage to a client's property while performing his job, leading to significant repair costs and a lack of acknowledgment from the company regarding the mishap. This reflects negatively on Sheehy Plumbing's dispute resolution process and customer care post-inquiry. Overall, while there is a strong base of satisfied customers who commend Sheehy Plumbing's responsiveness and professional skills, the company also faces challenges in consistently delivering high-quality service and properly addressing customer concerns, which could impact its reputation and client retention in the long term. Read less