Marcus Garvey Plumbing and Heating

In the analyzed review, the most prominent themes revolve around unreliability and inadequate customer service. The reviewer recounted a distressing experience where they were left waiting for two scheduled visits that were both missed by the service team. The reviewer emphasizes the lack of communication from Marcus Garvey Plumbing and Heating, noting that they received no explanations for the no... Read more

In the analyzed review, the most prominent themes revolve around unreliability and inadequate customer service. The reviewer recounted a distressing experience where they were left waiting for two scheduled visits that were both missed by the service team. The reviewer emphasizes the lack of communication from Marcus Garvey Plumbing and Heating, noting that they received no explanations for the no-shows and frustratingly encountered multiple excuses when reaching out for information. The reviewer describes attempts to follow up on the service appointments as futile, ultimately leading to a loss of trust in the company. The mention of being hung up on during a call exacerbates the negative sentiment, indicating a lack of respect for the customer Read less