CT Dry Well

The reviews indicate a predominantly split perception of CT Dry Well's services. On the positive side, there are strong praises for the quality of the initial installation work and for the professionalism displayed by team members, particularly Ryan. Customers noted significant improvements to their properties, such as successful drainage solutions and improved yard conditions, expressing satisfac... Read more

The reviews indicate a predominantly split perception of CT Dry Well's services. On the positive side, there are strong praises for the quality of the initial installation work and for the professionalism displayed by team members, particularly Ryan. Customers noted significant improvements to their properties, such as successful drainage solutions and improved yard conditions, expressing satisfaction with the end results, which led to prolonged periods of dryness in their basements. However, this positive feedback is countered by notable concerns about the company's follow-up service. Several customers reported frustrations with the lack of response from CT Dry Well after the installation. One reviewer detailed attempts to communicate issues over the course of a year without receiving any support, leading to feelings of abandonment regarding warranty claims and unresolved issues. Furthermore, there were significant complaints regarding accidental damage caused to other property systems, such as an irrigation setup, without prior notice or remediation, which added a layer of dissatisfaction to the customers' experiences. Additionally, an environmental concern was raised regarding the materials left on-site after the job, specifically plastic netting, which one customer highlighted as undesirable and harmful to the environment. Common findings across the reviews indicate that while CT Dry Well offers effective solutions and personable service initially, their follow-up and communication processes need improvement. This division illustrates the importance of ongoing customer support, especially for work that carries lasting implications for homeowners. The sentiment reflects a sense of disappointment for those left without feedback or assistance, suggesting that enhancing customer care could be key to improving overall company reputation. Read less