AAA Rooter

Professionalism is the most-mentioned dimension and tells a mixed story: several reviews praise punctuality, courtesy, and responsiveness — including a holiday and Thanksgiving emergency call — but two credible 1-star reviews describe serious failures, including an owner who bailed on a scheduled appointment out of personal pettiness and another who refused to investigate potential damage caus... Read more

Professionalism is the most-mentioned dimension and tells a mixed story: several reviews praise punctuality, courtesy, and responsiveness — including a holiday and Thanksgiving emergency call — but two credible 1-star reviews describe serious failures, including an owner who bailed on a scheduled appointment out of personal pettiness and another who refused to investigate potential damage caused by his technician. Pricing is mentioned positively in three reviews with words like 'fair' and 'beyond fair pricing,' lending moderate confidence to a decent but not exceptional score. Project completion is similarly split: most jobs were finished promptly and effectively, but the refusal to return and investigate a post-service issue, and the no-show incident, meaningfully drag this dimension down. Experience scores moderately well based on reviews describing competent drain clearing, thorough testing, and helpful customer education, though the sample is limited and older reviews carry less weight. Read less