AAA Rooter

The reviews for AAA Rooter reveal a divided customer base with contrasting sentiments towards the company. Positive sentiments stem primarily from customer experiences that highlight rapid response times and effective problem resolution. Several reviewers mention their appreciation for the professionalism and courtesy exhibited by technicians such as Cody and Willy. Their promptness during emerg... Read more

The reviews for AAA Rooter reveal a divided customer base with contrasting sentiments towards the company. Positive sentiments stem primarily from customer experiences that highlight rapid response times and effective problem resolution. Several reviewers mention their appreciation for the professionalism and courtesy exhibited by technicians such as Cody and Willy. Their promptness during emergencies, like the sewage backup situation before Thanksgiving and service on Labor Day, has garnered gratitude and high praise. Many customers express a desire to maintain a long-term relationship with the company, indicating a strong level of loyalty and satisfaction with the services rendered. On the other hand, the negative feedback predominantly centers on the company's owner, Matt, whose actions are described as unprofessional and dismissive. Several reviewers shared discontent regarding missed appointments and a lack of accountability for issues that arose post-service. The refusal to acknowledge or remedy potential mistakes made during service calls elicited frustration from customers, further deepening their negative perceptions. This divide suggests that while the technicians may provide quality service, the leadership and management within the company could be affecting overall customer satisfaction. Ultimately, while AAA Rooter enjoys a robust base of commendations from loyal customers who appreciate their service quality, leadership issues involving the owner overshadow these positives and contribute to a unique dichotomy within the company Read less