Total Mechanical Systems

The reviews for Total Mechanical Systems show a distinct divide between experiences. On one hand, several customers highlight positive interactions with individual technicians, who demonstrated professionalism and efficiency during installations and repairs. Positive mentions of Kay and Walter specifically showcase that quality of service can vary significantly depending on the employees involved.... Read more

The reviews for Total Mechanical Systems show a distinct divide between experiences. On one hand, several customers highlight positive interactions with individual technicians, who demonstrated professionalism and efficiency during installations and repairs. Positive mentions of Kay and Walter specifically showcase that quality of service can vary significantly depending on the employees involved. Conversely, the overwhelming sentiment reflects a pattern of dissatisfaction. Many reviewers report severe issues with reliability, including frequent appointment cancellations and no-shows, leading to wasted time and trust. Multiple customers share experiences of being left without necessary heating or hot water, which often forced them to find alternative service providers. A significant recurring theme is the aggressive sales tactics employed by TMS. Reviewers express that the pricing for services is exorbitant, with quotes for simple jobs reaching astonishing figures of $12,000 to $22,000, which others confirmed to be excessive in comparison to industry standards. The impression of a bait-and-switch tactic emerges, where customers felt they were sold on promises that weren't fulfilled, such as assurances on HVAC system performance that were blatantly inflated. In terms of communication, many reviewers consistently mention poorly trained staff and a lack of responsiveness from management, which left them feeling disrespected and unvalued as customers. Correspondence concerning quotes, scheduling, and resolving issues often went unanswered or were met with rude attitudes. Overall, while there are a few bright spots in the customer service experience related to specific technicians, the overall trend reveals that Total Mechanical Systems is struggling with operational consistency, customer relationship management, and ethical sales practices. The aggregate sentiment around TMS tends to warn potential customers to look elsewhere for reliable service. Read less