The Shaffer Company

2.7 /5 (6 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The reviews for The Shaffer Company reveal a stark divide in customer experiences, resulting in a mixed sentiment. On one side, some customers praise the company's competent service and helpful staff, particularly highlighting timely responses and resourcefulness in solving plumbing issues. However, this is contrasted sharply by several negative experiences, with multiple customers reporting sever... Read more

Services Offered Verified by Business

Hot water recirculation pump installation
Hot water recirculation pump repair
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Water heater installation
Water heater repair

Business Details

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Workman Score

  • Price-friendly
    80%
  • Professionalism
    80%
  • Experience
    90%
  • Completion
    90%

Overview of Company Customer Sentiment Analysis in January

The sentiment analysis reveals a polarized perception of The Shaffer Company. Customers have expressed commendation primarily for staff members' helpfulness and competence when they interact directly with them. Positive reviews praise specific employees like Zak and Mark for their professionalism, expertise, and willingness to assist, which enhances customer satisfaction in those instances. Conve... Read more

    Other Related Plumbing Services in Hartford

    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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