SolvIt Home Services

The reviews for SolvIt Home Services illustrate a mixed bag of customer satisfaction. On one hand, there are glowing praises for individual team members, particularly mentioning Tom Nelson from the insulation department, who is commended for his knowledge and kindness. Customers express appreciation for the clear communication from team member Stacy and acknowledge the smooth handling of reschedul... Read more

The reviews for SolvIt Home Services illustrate a mixed bag of customer satisfaction. On one hand, there are glowing praises for individual team members, particularly mentioning Tom Nelson from the insulation department, who is commended for his knowledge and kindness. Customers express appreciation for the clear communication from team member Stacy and acknowledge the smooth handling of rescheduled appointments due to external factors like bad weather. On the other hand, there are serious grievances surrounding the reliability of service. One user recounts a harrowing experience involving missed appointments and insufficient communication, resulting in wasted time and frustration. They described a lack of professionalism, particularly in managing their oil tank maintenance appointments, indicating that SolvIt struggles to adhere to scheduled commitments. Furthermore, there is a notable complaint regarding the integrity of the installation process, where a previously installed valve failed due to apparent negligence during installation. Common findings among the reviews can be summarized as follows:Quality of Service: There is a significant division between reviews praising the quality of service received from specific employees and others criticizing the company as a whole for inadequate service.Communication Breakdown: Multiple reviews highlight issues with communication regarding appointment confirmations, cancellations, and updates. Customers express frustration over the lack of proactive notifications when there are changes.Service Reliability: Several customers experienced issues with the reliability of appointments, leading to missed appointments or unfulfilled commitments, which contributed to negative impressions of the company Read less