Riley Plumbing & Heating

Riley Plumbing and Heating demonstrates generally strong professionalism and technical competence across a large volume of reviews, with many customers praising individual technicians by name for being courteous, knowledgeable, and punctual. However, the pricing dimension is a significant drag on the overall score, with a notable number of reviews explicitly calling out overcharging, lack of prici... Read more

Riley Plumbing and Heating demonstrates generally strong professionalism and technical competence across a large volume of reviews, with many customers praising individual technicians by name for being courteous, knowledgeable, and punctual. However, the pricing dimension is a significant drag on the overall score, with a notable number of reviews explicitly calling out overcharging, lack of pricing transparency, refusal to itemize estimates, and quotes that were found to be double or triple those of competitors. Project completion is solid for the majority of jobs but is undermined by a recurring pattern of no-shows, missed appointments, abandoned work, and at least one case of a job left unfinished with billing for the full amount. Experience scores well overall given the breadth of technical work described positively, but is tempered by a few cases of misdiagnosis, incorrect installation, and at least one instance where a technician recommended an unnecessary $2,300 repair that an electrician friend resolved for free by cleaning contacts. Read less