R Follo & Sons Plumbing

Among the reviews analyzed, several consistent themes emerge regarding the service provided by R Follo & Sons Plumbing. Reviewers frequently highlight Pat's expertise, especially in dealing with older systems, which is a significant aspect for customers who are wary of newer plumbing systems. This expertise fosters trust, as many customers voiced their appreciation for the thorough diagnostic appr... Read more

Among the reviews analyzed, several consistent themes emerge regarding the service provided by R Follo & Sons Plumbing. Reviewers frequently highlight Pat's expertise, especially in dealing with older systems, which is a significant aspect for customers who are wary of newer plumbing systems. This expertise fosters trust, as many customers voiced their appreciation for the thorough diagnostic approach taken by Pat, preferring his problem-solving mindset over mere replacement of equipment. Most reviews reflect a high level of satisfaction regarding timely and responsive service. Customers noted that their inquiries were addressed promptly and that scheduled visits were timely, reflecting positively on the company's operational efficiency. The quality of workmanship was another recurring theme, where reviewers expressed contentment with the results, even mentioning willingness to return for future projects confidently. On the other hand, the negative review stands out, presenting a stark contrast to the otherwise favorable sentiments. The individual reported poor customer service and high pricing, suggesting a potential area for improvement. This indicates that while many customers feel positively about their interaction and the value received, there may be inconsistencies in customer service quality or perceptions of pricing among different clients. Ultimately, the reviews suggest a generally positive reception of R Follo & Sons Plumbing, particularly regarding expertise and reliability, with room for improvement specifically in customer service perception and pricing transparency for some customers. Read less