JMB Plumbing - Jason Borselle

Analyzing the reviews reveals a significant divide in customer sentiment towards JMB Plumbing.Positive Experiences: Many customers were pleased with their interactions with JMB Plumbing, specifically noting aspects such as: - Promptness and Response Time: Customers frequently praised the quick scheduling of appointments and the timely arrival of technicians. - Professionalism and Knowledge: ... Read more

Analyzing the reviews reveals a significant divide in customer sentiment towards JMB Plumbing.Positive Experiences: Many customers were pleased with their interactions with JMB Plumbing, specifically noting aspects such as: - Promptness and Response Time: Customers frequently praised the quick scheduling of appointments and the timely arrival of technicians. - Professionalism and Knowledge: Reviewers repeatedly commented on the professionalism and expertise of the technicians, particularly highlighting individuals like Todd and Jason for their friendly demeanor, thorough explanations, and willingness to provide advice on maintenance and preventative measures. - Competitiveness of Pricing: Some customers appreciated the transparency of pricing, particularly in comparison to other plumbing services, mentioning the additional discounts for cash or check payments.Negative Experiences: On the other hand, several customers voiced significant concerns: - High Prices and Lack of Transparency: Multiple reviews criticized JMB Plumbing for unexpected charges. Specifically, customers felt that the final invoices were unjustifiable compared to the initial price quotes and the perceived value of the work done. One reviewer explicitly stated that they expected a much lower final price based on industry norms, expressing feelings of being overcharged. - Communication Issues: Some reviews indicated dissatisfaction with the communication from the company, particularly when addressing billing concerns. Customers reported feeling dismissed or inadequately supported when they attempted to discuss their invoices. - Mixed Opinions on Service Quality: While some customers praised the quality of the work performed, others were frustrated with the level of service, noting that the quality did not meet their expectations relative to the high costs.Common Themes: - Exceptional Technicians: Several customers identified specific technicians who made their experience positive, suggesting that individual performance significantly influences overall customer satisfaction. - Value Perception: Customer satisfaction is closely tied to their perception of value received for the price paid. A frequent theme in negative reviews was that pricing did not align with service quality or transparency in cost estimation. - Trust and Recommendations: Positive experiences often led to personal recommendations, while negative experiences prompted caution among customers regarding whether to choose JMB Plumbing for their needs. In conclusion, while JMB Plumbing is capable of providing high-quality service and has dedicated technicians, the issues with pricing and communication could hinder their reputation and customer retention if not addressed. The sentiments expressed highlight the importance of maintaining transparency and managing customer expectations to foster trust and satisfaction in the long term. Read less