Barrieau Oil Company

The overwhelming majority of reviews describe serious failures across nearly every dimension. Professionalism is the most heavily criticized area, with multiple reviewers citing rude, combative, and dismissive office staff, a manager who denied accountability for a clear technician error, and a technician who disregarded COVID mask protocols. Pricing received the lowest score of any dimension, wit... Read more

The overwhelming majority of reviews describe serious failures across nearly every dimension. Professionalism is the most heavily criticized area, with multiple reviewers citing rude, combative, and dismissive office staff, a manager who denied accountability for a clear technician error, and a technician who disregarded COVID mask protocols. Pricing received the lowest score of any dimension, with multiple independent reviewers describing deceptive pricing practices, unexpected mid-contract price hikes, and deliveries timed to exploit higher oil prices. Project completion scores slightly higher only because a handful of jobs were technically finished, but recurring themes of abandoned follow-through, unresolved callbacks, and contract violations drag the score down significantly. Experience scores modestly higher due to one long-term satisfied customer and one reviewer praising competent technical staff, but these are heavily outweighed by accounts of a technician leaving a fusible link off a newly installed oil tank and an A/C unit emitting a high-pitched whine immediately after a $550 service call that was never followed up on. Read less